30 days to change your mind
You may return a metaXring order for a refund within 30 days of the day you take delivery. The 30 days run from delivery, not from the day you ordered, and they apply to every destination we ship to.
To start a return, sign in, open the order under Orders in your account and choose Request a return. Your return is approved as soon as you submit it, and we email you the return address and the steps for sending it back. If you ordered as a guest and have no account, email support@metaxring.com with your order number and we set the return up for you. Please do not send anything back before you have that email — parcels that arrive unannounced can take much longer to match to an order.
Send the parcel within 14 days of your return being approved. Once it is on its way, reply to the approval email with the tracking number.
Returned items must be complete — ring, charger, box and any accessory that came with them — and in a condition that let us see you only inspected and tried the product, the way you could have done in a shop. A ring that has been engraved, damaged or worn beyond trying on may be refused, or refunded in part.
Your statutory right of withdrawal
If you live in the European Union or the United Kingdom, consumer law gives you 14 days from delivery to withdraw from a distance purchase, without giving a reason. That statutory right is a floor, not a ceiling: our 30-day window is longer, and nothing on this page takes the 14-day right away or makes it harder to use. Where the two differ, whichever is better for you is the one that applies.
You can exercise the statutory right by any clear statement — an email to our support address is enough. You do not need to use a form.
What we refund
- We refund the price you paid for the returned goods.
- If you bought Extended Warranty in the same order for a ring you return, the warranty is refunded along with the ring.
- Refunds go back to the payment method you used, within 14 days of our receiving the returned goods, or of your proof that you sent them, whichever is earlier.
Who pays to send it back
Return shipping is at your own cost, unless the item is faulty or we sent you the wrong thing — in those cases we pay, and you should not be out of pocket at all.
We recommend a tracked service. You are responsible for the parcel until it reaches us, so keep the tracking number until your refund lands.
Where returns go
Our returns warehouse is in mainland China. The exact address is in the approval email we send you; it is not the address on your parcel's sender label, and returns sent anywhere else cannot be processed.
Mark the parcel clearly as a returned item of no commercial value for customs purposes. Please do not declare it as a new sale — that can cause import charges we would have to pass back to you.
Exchanging for another size
A ring that does not fit is the one thing we do not want you to live with. Do not request a return for it: email support@metaxring.com with your order number within 30 days of delivery and we set up the exchange.
- Each order includes one free size exchange. If more than one ring in the order does not fit, exchange them all in that one exchange.
- A ring is exchanged for the same model in the same color, in another size. Another color counts as a change of mind: return the ring and place a new order.
- We send you a prepaid return label, so sending the ring back costs you nothing, and we pay for delivering the new size too. Send back the ring itself; keep the charger and the box.
- We ship your new size as soon as the courier has collected your parcel. You do not have to wait for your ring to reach our warehouse.
- Your new size has its own 30-day return window, counted from the day you take delivery of it.
- A second exchange, or an exchange asked for after the 30 days, is handled as an ordinary return followed by a new order, at your own shipping cost.
Faulty products
A return is not the only thing you can do about a faulty product. Your rights under the Warranty page, and under the consumer law of the country you live in, apply on top of everything above and are not affected by the 30-day window.